One complimentary date change is permitted up to 60 days before arrival (on or before 29 July 2027), subject to availability.
Booking Terms
Cancellation & Refund Policy
We keep these terms transparent so you can book with confidence. The retreat begins 28 September 2027. Please review the policy below before reserving your suite.
At a glance
The 30% deposit is non-refundable
- A 30% deposit holds your suite and is non-refundable under any circumstance, including cancellation or date changes.
- The remaining 70% is refundable on a sliding scale up to 14 days before arrival.
- Your booking is transferable — you may gift or sell your place to another guest up to 14 days before arrival.
Refund Schedule
Refunds on the Remaining Balance
The 30% deposit is retained in every case. The remaining 70% is refunded on a sliding scale based on when you cancel, relative to arrival on 28 September 2027.
| Window | Dates | Refund | Detail |
|---|---|---|---|
| More than 90 days before arrival | On or before 29 June 2027 | 70% of balance refunded | Deposit retained. Full refund of all instalments paid beyond the deposit. |
| 60–90 days before arrival | 30 June – 29 July 2027 | 50% of balance refunded | Deposit retained. Half of the balance returned. |
| 30–60 days before arrival | 30 July – 28 August 2027 | 25% of balance refunded | Deposit retained. A quarter of the balance returned. |
| Less than 30 days before arrival | After 29 August 2027 | No refund | Deposit and all payments are retained to cover committed villa, chef and staffing costs. |
Date Changes
Changing Your Dates
Plans shift. We allow one complimentary change and treat every request on its merits, subject to villa availability.
A second date change, or any change within 60 days of arrival, incurs a $250 rebooking fee per guest.
If you move to a later season within 30 days of arrival, the non-refundable deposit carries over but no refund is due on the balance.
Date changes are not guaranteed and depend on villa availability at the time of request.
If we must reschedule the retreat for reasons within our control, you may choose a full refund or priority rebooking at the new dates.
Good to Know
Notes & Conditions
All requests must be made in writing to duchesscollabs@gmail.com and are confirmed on the date we acknowledge them.
Refunds are returned to the original payment method within 14 business days of confirmation.
Flights, visas and travel insurance are not arranged or refunded by the retreat — please insure your trip.
Force majeure events (natural disaster, government restriction) are handled case by case in good faith.
Questions about your booking?
We are happy to walk through any scenario before you commit.
duchesscollabs@gmail.com